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eQuip!: an Assetworks solution

Enterprise Asset Management Software Support — Customer On Boarding and Ongoing Support

Customer On Boarding

  • Data preparation (identifying asset data from purchase orders, excel sheets, ERP systems, and other systems)
  • Work with the customer to import and calibrate data from other systems, paper records and excel sheets
  • Import data into eQuip!
  • Configure asset fields, workflows, and set up customized reports
  • Training all users
  • Set up different users and their access rights
  • Connect with other systems, such as ERP, IT Discovery
  • Assist the customer to install and configure eQuip! On Premise in their environment

Post Implementation Routine Enterprise Asset Management Software Support

  • Product updates
  • Routine technical support
  • Expanded technical support

Product updates: enhanced features and functionality, user interface enhancement, and performance enhancement. We provide 3-4 major new product releases in a calendar year, with periodic small updates in between.

Routine technical support: bug fixes, user support, access to E-ISG knowledge base and group training.

Expanded technical support: additional configuration, customized reports, customized training, system integration. Customers can purchase expanded technical support packages in a couple of different ways:

  • Upgraded levels of Maintenance and Support service
  • Pre-paid incidence support plans

At E-ISG Asset Intelligence, we focus on providing the most efficient customer support.  Our customers have access to our customer support portal 24/7, which has updated information about latest product releases, user knowledge depository, and user support ticket information.

You can email to Support@e-isg.com or call 1-866-845-2416, ext. #1 during regular business hours (from 9 a.m. to 5 p.m. eastern, Monday to Friday excluding major holidays).

 

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