Getting Started with VAM within Healthcare: Implementation Made Easy
Installing Visual Asset Manager (VAM) is as simple as using the software itself — and that’s just one of the reasons top healthcare organizations across the country choose our product to help them increase efficiency, streamline day-to-day operations, and coordinate assets between multiple departments.
We’ve also implemented Visual Asset Manager in more than 200 hospital and healthcare facilities, so we understand how important it is to get you up and running as quickly and efficiently as possible so that you can start experiencing the many benefits of Visual Asset Manager.
From basic system requirements and a quick and easy installation; freedom of choice between Appliance hosted service or an In-House installed solution; service when you need it; top-notch training; and support to help you succeed, we’ve got you covered.
System Requirements
The Web and Enterprise Editions of Visual Asset Manager require:
- Pentium III processor or higher
- 500 MB of available hard-drive space, variable depending upon anticipated database size
- 512 MB of RAM (2 GB recommended)
- Microsoft® Windows® 2003 32-bit
- Web Server: Microsoft® IIS 5.0/6.0 with Microsoft .NET Framework 1.1, .NET Framework 3.5, and MDAC 2.5 or above
Database requirements include:
- Microsoft® SQL Server 2005/2008 SQL Server Express Advanced Edition with Reporting Services.
- Reports are provided in MS Reporting Services project.
- Microsoft SQL Server Reporting Services® (Required for viewing, creating, and customizing reports for the Web client)
Workstation requirements include:
- Web clients: Microsoft® Windows® 2000/XP; Internet Explorer 5.x or above
- Network clients: Microsoft® Windows® 2000/XP; 512 MB of RAM
For the Team Edition, workstation requirements include:
- Pentium 500 Mhz processor or higher
- 500 MB of available hard-drive space
- 256 MB of RAM
- Microsoft Windows® 2000/XP/2003
- Microsoft Access® 2000,2003 or 2007
Optional Report Customization Features
VAM includes a MS Sql Server Report Services viewer so that users can easily generate and view standard reports. Customers can create new reports and modify existing ones by using the Business Intelligence Studio that comes standard with SQL 2005.
Product Evaluation: Setup and Trial
To help you with your evaluation of VAM, click on the Evaluation Guides below for both the Enterprise and Pro editions to help you with setup and trial of the product.
» VAM Enterprise Evaluation Guide
» VAM Pro Evaluation Guide
Your Choice: Appliance or In-House
We understand the nature of changing business, so we offer VAM as either an Appliance hosted service, or as an In-House installed solution. Choose the option that best meets your needs — and know that you can always migrate from one to the other if your needs change.
| Benefits of Appliance Service | Benefits of In House Installation |
| Lower up-front costs and low capital investment: Low monthly or annual payments align with your organization’s operating expense budget. | Better long-term investment: After the up-front purchase, ongoing maintenance pricing is lower with In-House installations. Total cost of ownership is typically lower after three years. |
| Instant start-up: Start using Visual Asset Manager system immediately; no delays waiting for installation. | Rapid deployment: Deploy the standard Microsoft server footprint in hours. We also offer remote installation walk-through assistance. |
| Easier on IT: Software is delivered on a 1-U hardware server (or on a VMWare Appliance), reducing in-house IT burden. There’s no additional software to purchase, set up or configure. And, software is automatically updated. | More in house IT control: Integrate with Microsoft Active Directory® and have direct access to your SQL Server® data for integration with other applications. |
| Secure and available: Control access via internal firewall and Integrated Windows Authentication®; your IT staff can rely on E-ISG’s dedicated support team to ensure Meeting Room Manager is available. | Secure and available: Control access via internal firewall and Integrated Windows Authentication®; your IT staff can rely on E-ISG’s dedicated support team to ensure Meeting Room Manager is available. |
Appliance Service Level Agreement
We stand behind our Appliance services with a world-class data center and a binding commitment to ensure services are available when you need them.
E-ISG’s Service Level Agreement (SLA) guarantees that the Strategic Asset Mangement Appliance customers have uninterrupted access to service 99.9% of the time. In the unlikely event that monthly service uptime is less than 99.9%, affected customers are eligible for a service credit against their prorated service subscription fee.
Terms and conditions are specified in the E-ISG.net Limited Use License Agreement. For a copy, contact a E-ISG Representative.
Questions?
Contact a E-ISG Representative for a comprehensive Total Cost of Ownership report to compare your options and seamless migration services that make it easy for your organization to make a no-risk decision today.
We also offer a “No-Nonsense Guide to Asset Management Software” with valuable information to help you find the right scheduling solution for your organization.
» Download Now
Service, Training and Support/Maintenance
We want you to start experiencing benefits from Visual Asset Manager immediately, so we offer a full range of service and support options to make sure that happens, including setup, training and support and maintenance.
Buy training, support, and maintenance to get up and running quickly, or we can help you design a custom on-site service for your specific needs. Contact our Sales team at 866-845-2416 and we’ll help you get started.
Services
Asset Management Implementation — Standard
E-ISG implementation partners, E-ISG, will conduct a remote training session — a comprehensive package that includes the following:
- One installation and configuration of VAM Network Client, Web Client and Reports; AND
One of the following:
- Development of operational plan for inventory and asset management
- Five custom reports
- Forms customization using VAM Form Designer (up to five forms)
- Data import assistance for two data sets
- Unlimited email support from E-ISG (less than 24-hour response) for the agreement period, plus 30 days beyond the agreement
- Unlimited telephone support from E-ISG (nine hours/day, five days/week) during agreement period
- One two-hour VAM user training session, including scanner setup and use
- One two-hour VAM administrative walkthrough to demonstrate basic functions
Asset Management Implementation — Premium
Our most comprehensive remote training session, also conducted by E-ISG, includes the following:
- One installation and configuration of VAM Network Client, Web Client and Reports
- Development of operational plan for inventory and asset management
- Five custom reports
- Forms customization
- Data import assistance for two data sets
- Unlimited email support from E-ISG (less than 24-hour response) during agreement period, 30 days beyond this agreement
- Unlimited telephone support from E-ISG (nine hours/day, five days/week) during agreement period
- One VAM user training session, including scanner setup and use and inventory practices and preparation, including preparation for data import
- One VAM administrative walkthrough to demonstrate basic functions
Training
We’re committed to helping you experience the benefits of real-time, Web-based scheduling, so we offer two training courses for Visual Asset Manager: one for users and one for system administrators.
Each session is available via Web and audio conference from a E-ISG training representative, and any number of participants may attend. Each session provides up to four hours of training time to cover the agenda and allow for a question and answer period. Customers may select one or both sessions to meet their needs:
End User Training
This session is designed for those who will be using the application regularly to meet asset management needs. Our trainer will explain the application interface, the inventory process, and some of the built-in features that help with the day-to-day use of the software. These include instruction on how to use built-in filters and search forms, as well as how to produce detailed reports on asset data. (Up to 2 hours.)
» See the user training syllabus.
VAM Professional Administrator Training
This session is designed for VAM Professional system administrators who will be deploying and administering the application within the organization. Our trainer will provide an overview of the application from the “user” perspective and will also explain all administrative options available. (Up to 2 hours.)
» See the system administrator training syllabus.
VAM Enterprise Administrator Training
This session is designed for VAM Enterprise system administrators who will be deploying and administering the application within the organization. Our trainer will give an overview of the application from the “admin user” perspective and will explain all available administrative options including remote data gathering, synchronization and publishing. (Up to 2 hours.)
» See the system administrator training syllabus.
Support and Maintenance Plan
E-ISG’s comprehensive Support and Maintenance plans offer two options to suit the needs of your organization:
Standard Support
This package offers our same high-end support and includes Appliance training, email and phone support, as well as free software updates. You’ll also have access to E-ISG’s private Customer Extranet, where you’ll find an extensive library of Knowledge Base articles, a user forum, helpful FAQs and application “Tips & Tricks.” You’ll also have the opportunity to participate in product enhancement feedback programs.
Premium Support
Our Premium Support package offers expanded assistance with a dedicated account manager who will serve as a single point of contact for and unlimited incidents each year, along with the valuable offerings available with our Standard Support package.
Support Package Options |
Standard |
Premium |
| Online Support Portal |  |
|
| Email Support | |
|
| Phone Support | |
|
| Process Mentor | NA | |
| Allowed Named Contacts | 4 | 8 |
» Ask our Sales Team about pricing for training and support services
