Frequently Asked Questions about our Enterprise Asset Management and Inventory Management System eQuip!
Q: What is eQuip!?
A: eQuip! is an Enterprise Asset Management (EAM) system. Enterprise Asset Management systems are also referred to Asset Inventory Management (AIM) systems. It supports the life cycle management of assets, from acquisition to retirement. It is also an Inventory Management It tracks the financial, contractual, and physical inventory of assets throughout the life cycle. eQuip! is a web based application, which means users can access the solution via any web browser.
Q: How is eQuip! priced?
A: eQuip! Software as a Service (SaaS) is provided via annual subscription. The subscription includes dedicated support hours. The subscription fee depends on the number of active assets to be tracked. Customers can also purchase eQuip! perpetual licenses, either have E-ISG host them or host them on customer premise. Our perpetual licenses include at least one test license.
Q: Does eQuip! charge extra for multiple users, and differentiate fees by users?
Q: Can eQuip! be customized to support different asset inventory management needs?
Q: Does eQuip! track all equipment or just certain kinds of equipment?
A: eQuip! is an inventory management system. It tracks all physical and IT assets, including serialized assets, materials with part numbers, and consumables.
Q: Is eQuip! an asset tracking application?
A: As an inventory management system, eQuip! does more than just tracking assets. It manages the life cycle fiscal and physical information of enterprise assets. By integrating the best practices in asset management, it supports all the business processes in asset life cycle management: acquisition, assignment, utilization, maintenance and retirement. It is designed to be a platform to integrate the financial and operational information, give the business owners complete control over business processes and support optimal management of asset life cycle costs. Most “asset tracking” applications are point solutions. They only track a sub set of assets, with a limited set of information, in a limited scope of operation, during a period in the asset life cycle.
Q: How does eQuip! integrate with other systems?
A: eQuip! has developed out of box integration with some key applications: Active Directory, Costpoint, Oracle, Lansweeper, SCCM. To integrate with other applications, we use our standard API services.
Q: Does eQuip! support bar code scanners?
A: Yes, barcode scanners are an integrated part of asset management. We install eQuip! Mobile software on these scanners. The data collected and updated on the scanner is synced real time (if internet connection is available) or later with the central database. eQuip! Mobile works with any scanners with the Window Mobile OS. Mobile eQuip! supports 1D and 2D bar codes, active and passive RFID tags.
Q: Does eQuip! support mobile phones and tablet devices?
A: Yes, eQuip! Mobile applications are compatible with the following operating systems: iOS (10.0), Android 4.0 or higher, and Win Mobile 6.5 (Windows Embedded). Cameras on mobile phones are not always reliable in reading barcodes. Users can buy inexpensive Bluetooth hand scanners to connect with mobile phones or iPad to improve barcode readability.
Q: What are the system requirements for using eQuip!?
A: eQuip! SaaS is delivered as Software as a Service, requiring only a web browser on the client computer. For customers to install eQuip! On Premise, they will require an application server (Windows Server 2008 R2 or later, 4 GB of memory and 2 CPU Cores, and 40GB of disk storage), and a database server (Windows Server 2008 R2 or later, 8 GB RAM, 120 GB disk storage).
Q: Are standard Software Service Agreements available?
A: Yes, they are available to our customers.
Q: What is the customer support service like?
A: We have a customer support site — available only to customers. They contain the latest knowledge, product training videos, and product release notes. Customers have access to telephone support from 9 a.m. to 5 p.m. ET, and file a ticket via email anytime.