Frequently Asked Questions
Click below to scroll directly to your question:
- What is eQuip?
- How is eQuip! priced?
- Does eQuip! charge extra for multiple users, or differentiate fees by users?
- Can eQuip! be customized to support different asset inventory management needs?
- Does eQuip! track all equipment or just certain kinds of equipment?
- Is eQuip! an asset tracking application?
- How does eQuip! integrate with other systems?
- Does eQuip! support barcode scanners?
- Does eQuip! support mobile phones and tablet devices?
- What are the system requirements for using eQuip?
- What do I need to do get started using eQuip?
- Are standard Software Service Agreements available?
- What is the customer support service like?
What is eQuip?
eQuip! is an Enterprise Asset Management (EAM) system. Enterprise Asset Management systems are also referred to Asset Inventory Management (AIM) systems. It supports the life cycle management of assets, from acquisition to retirement. It is also an Inventory Management It tracks the financial, contractual, and physical inventory of assets throughout the life cycle. eQuip! is a web based application, which means users can access the solution via any web browser.
How is eQuip! priced?
eQuip! Software as a Service (SaaS) is provided via annual subscription. The subscription includes dedicated support hours. The subscription fee depends on the number of active assets to be tracked.
Customers can also purchase eQuip! perpetual licenses, and either have our team host the system or host the system on their own premise. Our perpetual licenses include at least one test license.
Does eQuip! charge extra for multiple users, or differentiate fees by users?
No, every plan with eQuip! has unlimited users. You will never be charged for having more users or different kinds of users.
Can eQuip! be customized to support different asset inventory management needs?
Does eQuip! track all equipment or just certain kinds of equipment?
eQuip! is an inventory management system. It tracks all physical and IT assets, including serialized assets, materials with part numbers, and consumables.
Is eQuip! an asset tracking application?
As an inventory management system, eQuip! does more than just tracking assets. It manages the life-cycle, fiscal, and physical information of enterprise assets.
By integrating the best practices in asset management, eQuip! supports all the business processes in asset life-cycle management: acquisition, assignment, utilization, maintenance and retirement.
eQuip! is designed to integrate the financial and operational information, give the business owners complete control over business processes and support optimal management of asset life cycle costs.
Most “asset tracking” applications are point solutions. They only track a sub set of assets, with a limited set of information, in a limited scope of operation, during a period in the asset life cycle.
How does eQuip! integrate with other systems?
eQuip! has developed out-of-box integration with some key applications: Active Directory, Costpoint, Oracle, Lansweeper, and SCCM.
To integrate with other applications, we use our standard API services.
Does eQuip! support barcode scanners?
eQuip! supports barcode scanners, as barcode scanners are often an integrated part of asset management.
We install eQuip! Mobile software on these scanners. The data collected and updated on the scanner is synced real time (if internet connection is available) or later with the central database.
eQuip! Mobile works with any scanners with the Window Mobile OS. Mobile eQuip! supports 1D and 2D bar codes, as well as active and passive RFID tags.
Does eQuip! support mobile phones and tablet devices?
Yes, we have eQuip! Mobile applications which are compatible with several common operating systems.
eQuip! Mobile works with:
- iOS (10.0)
- Android 4.0 or higher
- Windows Mobile 6.5 (Windows Embedded)
Note: Cameras on mobile phones are not always reliable in reading barcodes. Users can buy inexpensive Bluetooth hand scanners to connect with mobile phones or iPad to improve barcode readability.
What are the system requirements for using eQuip?
eQuip! SaaS is delivered as Software as a Service, which requires only a web browser on the client computer.
For customers to install eQuip! On Premise, they will require an application server (Windows Server 2008 R2 or later, 4 GB of memory and 2 CPU Cores, and 40GB of disk storage), and a database server (Windows Server 2008 R2 or later, 8 GB RAM, 120 GB disk storage).
What do I need to do get started using eQuip?
After you and your team decide to invest in eQuip! our team invests in your success. We will guide you through all stages of software implementation and customer on-boarding.
To learn more about the on-boarding process, click here.
To learn more about key steps your team will take before using eQuip! click here.
Are standard Software Service Agreements available?
Yes, they are available to our customers.
What is the customer support service like?
The eQuip! team is dedicated to providing reliable support for our customers. This starts from our on-boarding process and continues as long as you are a customer.
We have a customer support site with the latest knowledge, product training videos, and product release notes. Customers have access to telephone support from 9 a.m. to 5 p.m. ET, and can file a ticket via email anytime.