E-ISG Services Overview
Whether you want to do it yourself or would like professional implementation services to help with your asset management project, we offer a full range of services to help get you started.
E-ISG offers many choices in follow up support to keep your process running smoothly.
Per Task Support
Per Task plans cover all short customization tasks or the writing of reports, answering any "How do I…” questions with your specific needs in mind.
Per task plans are available in Single, "5 Pack" or "10 Pack" denominations:
- Single Task provides the single report or data import is $900
- 5-Incident Support Services (5 Pack) plan not to exceed 10 hours is $2,500.00
- 10-Incident Support Services (10 Pack) plan not to exceed 20 hours is $3,800.00
- Additional per hour fee of $150 per hour when plans have been exhausted and not renewed
- All travel, materials and expenses are extra and billable to the Purchaser
Each customization or report counts as a single task. Please note: E-ISG “Per Task” plans do not replace standard maintenance and support agreements. In fact, if you have a valid support agreement, and you encounter any difficulty using the product, we provide complimentary assistance that does not count as a task. However, if you do not have a support agreement from E-ISG, any help from E-ISG counts as one task.
Service, Training and Support/Maintenance
We offer a full range of service, support and ongoing maintenance options to ensure that you get the most out of Visual Asset Manager.
With our comprehensive setup, training, and support and maintenance offerings, you can take advantage of the standard remote service packages below, or we can design a custom on-site package specifically for your unique needs. Just contact our sales team at 866.845.2416.
Implementation Made Easy:
Installation Services
Walkthrough
This remote training session simplifies the setup of more extensive sites, user groups and user interface customizations.
An E-ISG training representative will provide consultation and assistance to system administrators for the installation and initial configuration of VAM on your chosen server via audio and web conference.
Asset Management Implementation — Standard
E-ISG process mentors will conduct a remote training session — a comprehensive package that includes the following:
- One installation and configuration of VAM Network Client, Web Client and Reports; AND
One of the following:
- Development of operational plan for inventory and asset management
- Five custom reports
- Forms customization using VAM Form Designer (up to five forms)
- Data import assistance for two data sets
- One two-hour VAM user training session, including scanner setup and use
- One two-hour VAM administrative walkthrough to demonstrate basic functions
Asset Management Implementation — Premium
Our most comprehensive remote training session, also conducted by E-ISG, includes the following:
- One installation and configuration of VAM Network Client, Web Client and Reports
- Development of operational plan for inventory and asset management
- Five custom reports
- Forms customization
- Data import assistance for two data sets
- One VAM user training session, including scanner setup and use and inventory practices and preparation, including preparation for data import using comprehensive training manuals.
- One VAM administrative walkthrough to demonstrate basic functions
Training
We also offer a range of remote training packages designed to give users the confidence and knowledge to effectively use Visual Asset Manager, including specific tracks for system administrators, IT professionals and facilities managers.
Getting Started With Asset Management — System
Administrator Training
This session is designed for system administrators who will be deploying and administering the application within your organization.
Our trainer will give an overview of the application from the “user” perspective, and will then explain the details of all administrative options available within the application.
The student will be given a soft copy of E-ISG's comprehensive training manual for administrators.
Getting Started With Asset Management — IT Track
This session is designed for IT Asset Managers and shows how to optimize VAM using ITIL methodology. Our process mentors are certified from National Property Management Association as property managers. The process mentors at E-ISG lead this training session, which is intended for customers who purchase the Mobile Computer Barcode Scanning Module. Training includes:
- Inspection of the VAM installation
- Testing the synchronization of Asset Manager Workbench software
- Admin training to cover use and configuration of scanner, plus publishing scanner data to VAM
- End user training to cover day-to-day use of scanner
- Providing an inventory plan template and instruction to the inventory team, and phone support during the inventory effort
- Master templates for ITIL V3 data collection, as well as IT categories and subcategories
Getting Started With Asset Management — Facilities Track
This session is designed for Facilities Managers and shows you how to optimize Visual Asset Manager when conducting your inventory. Our certified process mentors at E-ISG lead the training, intended for customers who purchase the Mobile Computer Barcode Scanning Module. Training includes:
- Inspection of the VAM installation.
- Testing the synchronization of Asset Manager Workbench software
- Admin training to cover use and configuration of scanner, plus publishing of scanner data to VAM
- End user training to cover day-to-day use of scanner
- Providing an inventory plan template and instruction to the inventory team, and phone support during the inventory effort
- Master templates for customizing the categories and subcategories forms
Support and Maintenance Plan
Our comprehensive Support and Maintenance plan gives you unlimited technical support and free software updates. With this plan, your organization has full access to unlimited phone, email and web conference help from our technical support experts.
You’ll also have access to E-ISG’s private Customer Extranet, where you’ll find extensive knowledge base articles, helpful FAQs and Tips & Tricks on getting the most out of the VAM application.
» Ask a product specialist about pricing for support and training services
