Frequently Asked Questions

eQuip FAQ

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What is eQuip?

eQuip is an Enterprise Asset Management (EAM) system. Enterprise Asset Management systems are also referred to Asset Inventory Management (AIM) systems. It supports the life cycle management of assets, from acquisition to retirement. It tracks the financial, contractual, and physical inventory of assets throughout the life cycle. eQuip is a web based application, which means users can access the solution via any web browser.

How is eQuip priced?

eQuip Software as a Service (SaaS) is provided via annual subscription. The subscription includes dedicated support hours. The subscription fee depends on the number of active assets to be tracked.

Customers can also purchase eQuip perpetual licenses, and either have our team host the system or host the system on their own premise. Our perpetual licenses include at least one test license.

Does eQuip charge extra for multiple users, or differentiate fees by users?

No, every plan with eQuip has unlimited users. You will never be charged for having more users or different kinds of users.

Can eQuip be customized to support different asset inventory management needs?

Yes, eQuip has several out-of-box solutions. Our team can also work with you to ensure eQuip will meet your organization’s needs. You can find more information here.

What kinds of assets does eQuip handle?

eQuip can track a variety of physical assets, both serialized and non-serialized. This includes fixed assets (physical objects determined to be over a certain value), as well as equipment, consumables/material, and parts.

Does eQuip track all equipment or just certain kinds of equipment?

eQuip is an inventory management system. It tracks all physical and IT assets, including serialized assets, materials with part numbers, and consumables.

Is eQuip an asset tracking application?

As an inventory management system, eQuip does more than just tracking assets. It manages the life-cycle, fiscal, and physical information of enterprise assets.

By integrating the best practices in asset management, eQuip supports all the business processes in asset life-cycle management: acquisition, assignment, utilization, maintenance and retirement.

eQuip is designed to integrate the financial and operational information, give the business owners complete control over business processes and support optimal management of asset life cycle costs.

Most “asset tracking” applications are point solutions. They only track a sub set of assets, with a limited set of information, in a limited scope of operation, during a period in the asset life cycle.

How does eQuip integrate with other systems?

eQuip has developed out-of-box integration with some key applications: Active Directory, Costpoint, Oracle, Lansweeper, and SCCM.

To integrate with other applications, we use our standard API services.

Does eQuip support barcode scanners?

eQuip supports barcode scanners, as barcode scanners are often an integrated part of asset management.

We install eQuip Mobile software on these scanners. The data collected and updated on the scanner is synced real time (if internet connection is available) or later with the central database.

eQuip Mobile works with any scanners with the Window Mobile OS. Mobile eQuip supports 1D and 2D bar codes, as well as active and passive RFID tags.

Does eQuip support mobile phones and tablet devices?

Yes, we have eQuip Mobile applications which are compatible with several common operating systems.

eQuip Mobile works with:

  • iOS (10.0)
  • Android 4.0 or higher
  • Windows Mobile 6.5 (Windows Embedded)

Note: Cameras on mobile phones are not always reliable in reading barcodes. Users can buy inexpensive Bluetooth hand scanners to connect with mobile phones or iPad to improve barcode readability.  

What are the system requirements for using eQuip?

eQuip SaaS is delivered as Software as a Service, which requires only a web browser on the client computer.

For customers to install eQuip On Premise, they will require an application server (Windows Server 2008 R2 or later, 4 GB of memory and 2 CPU Cores, and 40GB of disk storage), and a database server (Windows Server 2008 R2 or later, 8 GB RAM, 120 GB disk storage).

What do I need to do get started using eQuip?

After you and your team decide to invest in eQuip our team invests in your success. We will guide you through all stages of software implementation and customer on-boarding.

To learn more about the on-boarding process, click here.

To learn more about key steps your team will take before using eQuip click here.

Are standard Software Service Agreements available?

Yes, they are available to our customers.

What is the customer support service like?

The eQuip team is dedicated to providing reliable support for our customers. This starts from our on-boarding process and continues as long as you are a customer.

We have a customer support site with the latest knowledge, product training videos, and product release notes. Customers have access to telephone support from 9 a.m. to 5 p.m. ET, and can file a ticket via email anytime.

Request a Demo

Request a demo to learn more about what eQuip can do for you.