Our Support

Customer On-Boarding

For more information on our customer on-boarding process, go to this page here.

  • We prepare asset data from purchase orders, spreadsheets, ERP systems, and other legacy systems
  • We work with you to import and calibrate data from past records
  • Our team imports your data into eQuip
  • We configure asset fields, workflows, and set up customized reports to suit your needs
  • Your team attends training
  • We set up your users and their access rights
  • We work with you to connect with your other systems, such as ERP or IT Discovery software.
  • We can assist you in configuring eQuip On Premise in your environment

He understood our business needs, offered sound advice and suggestions, and we truly felt we had a partner working with us.

Ned P.

Asset & Inventory Specialist

Post-Implementation Routine Support

We focus on providing the most efficient and helpful customer support possible. Our customers have access to our customer support portal 24/7, which has updated information about latest product releases, user knowledge depository, and user support ticket information.

Frequent quality updates

Our team frequently enhances features and functionality, user interface, and performance based on user feedback. We provide 3-4 major new product releases in a calendar year, with periodic small updates in between.

Routine technical support

With eQuip you will always have access to bug fixes, user support, and continuous learning from the knowledge base and group training.

You can email to awsupport@assetworks.com or call 1-866-845-2416 ext. #1 during regular business hours (9 a.m. to 5 p.m. EST, Monday to Friday excluding major holidays).

Our Privacy Policy
Our Terms of Use